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Returns & Exchanges

100% Customer Satisfaction Policy

  It is our mission to offer the best to our valuable customers.  We take
  pride in ensuring that every single one of our customers is completely
  satisfied.   If you are not happy with your purchase for whatever reason,
  you may return any ORIGINAL UNOPENED item(s) for full refund or prompt
  exchange for ONLINE/PHONE IN/FAX/MAIL PURCHASE ORDERS ONLY. Refunds for items bought in stores cannot be refunded through Glow Herbalgenic, U.S.A 
Not Receiving Replies?

If you have used our forms to contact us in the past but have not received a reply, your ISP or e-mail client may be blocking e-mail from If you suspect this is happening, please consult the help section of your e-mail program to see how to relax or remove the settings that filter or block mail. Once you've established that you should be able to receive mail from us, please contact us again with your question.

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Ordering & Payment

  Ordering Online

  You may order any products displayed online by adding them to your shopping
  cart.  Please follow the instructions to submit the order.  We will process
  your order the next business day.

  Ordering by Phone
  Please call us any time toll free at 1-877-292-1256.  Be sure to have the
  item numbers ready before calling.

  Ordering by Fax
  You may print out an order form from our website and fax it to 415-387-8963.
  Be sure to fill out and sign the form completely.  We accept only credit
  card when ordering by fax.

  Ordering by Mail
  Send you complete order form to:
  Glow Herbalgenic
  918 Clement St.
 San Francisco CA. 94118
  If you know the total cost including shipping and tax, you may include
  a check with the exact amount.

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