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Returns & Exchanges

100% Customer Satisfaction Policy

  It is our mission to offer the best to our valuable customers.  We take
  pride in ensuring that every single one of our customers is completely
  satisfied.   If you are not happy with your purchase for whatever reason,
  you may return any ORIGINAL UNOPENED item(s) for full refund or prompt
  exchange for ONLINE/PHONE IN/FAX/MAIL PURCHASE ORDERS ONLY. Refunds for items bought in stores cannot be refunded through Glow Herbalgenic, U.S.A 
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If you have used our forms to contact us in the past but have not received a reply, your ISP or e-mail client may be blocking e-mail from glowherbalgenic.com. If you suspect this is happening, please consult the help section of your e-mail program to see how to relax or remove the settings that filter or block mail. Once you've established that you should be able to receive mail from us, please contact us again with your question.

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Shipping and Handling

Glow Herbalgenic uses the USPS Postal ground service unless the special handling is requested by customer. 

We ship Mondays to Fridays only.

Orders will be shipped within 3 business days after payment is received.
 
Orders to HI, AK and orders with a PO Box as an address will be shipped via Parcel post.

Shipping Charges (USA only)

USPS Postal Ground
Order Value              Priority     Next day
           $0.00  - $50.00              $10.00            $30.00
   $50.01 -  $100.00              $15.00            $35.00
   $100.01 -$150.00              $25.00            $40.00
 $150.01- $200.00              $40.00            $45.00
 Over $200.01                 $50.00            $60.00

International Priority Air ( 1-2 weeks for shipments to Canada, Mexico, and all other countries)

Order Value     Canada/Mexico       Other         
     $0.00  - $50.00             $20.00              $25.00        
   $50.01 -  $100.00             $35.00              $50.00        
   $100.01 -$150.00             $45.00              $60.00        
 $150.01- $200.00             $65.00              $90.00        
  Over $200.01             $80.00            $125.00        

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