Glow Herbalgenic U.S.A
Toll Free: :1-877-292-1256
Phone: 415-668-1256
Fax: 415-387-8963
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Customer Service

Tracking and changing your orders and account details


Wondering when your order will arrive? Need to change something about an order you've placed? You can review and revise your order so that it's just the way you want it by visiting Your Account.

Click on the "Sign In" link on top of a page and sign in with the username and password you chose when you placed your order. You'll arrive to your User Home page, where you can change & track your orders and change your account details, as well as submit an support request.

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Shipping and Handling

Glow Herbalgenic uses the USPS Postal ground service unless the special handling is requested by customer. 

We ship Mondays to Fridays only.

Orders will be shipped within 3 business days after payment is received.
 
Orders to HI, AK and orders with a PO Box as an address will be shipped via Parcel post.

Shipping Charges (USA only)

USPS Postal Ground
Order Value              Priority     Next day
           $0.00  - $50.00              $10.00            $30.00
   $50.01 -  $100.00              $15.00            $35.00
   $100.01 -$150.00              $25.00            $40.00
 $150.01- $200.00              $40.00            $45.00
 Over $200.01                 $50.00            $60.00

International Priority Air ( 1-2 weeks for shipments to Canada, Mexico, and all other countries)

Order Value     Canada/Mexico       Other         
     $0.00  - $50.00             $20.00              $25.00        
   $50.01 -  $100.00             $35.00              $50.00        
   $100.01 -$150.00             $45.00              $60.00        
 $150.01- $200.00             $65.00              $90.00        
  Over $200.01             $80.00            $125.00        
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Returns & Exchanges

100% Customer Satisfaction Policy

  It is our mission to offer the best to our valuable customers.  We take
  pride in ensuring that every single one of our customers is completely
  satisfied.   If you are not happy with your purchase for whatever reason,
  you may return any ORIGINAL UNOPENED item(s) for full refund or prompt
  exchange.
 
 
  Store Purchases
  Refunds for items bought in stores through our retailers cannot be refunded through Glow Herbalgenic, U.S.A 
 
  On Line / Phone In / Fax / Mail Purchase
  Contact Glow Herbalgenic at 1-877-292-1256.  You will be granted with
  a RA #.  Complete the return form (please download from our website)
  and ship the item(s) to:

  Glow Herbalgenic
  Attn: Return & Exchange
  918 Clement St.
 San Francisco CA. 94118

  Please be sure to ship UPS or insured Parcel Post for your own protection.
  Your refund or exchange will be processed within 2 weeks from the date
  we receive the returned item(s).
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Not Receiving Replies?

If you have used our forms to contact us in the past but have not received a reply, your ISP or e-mail client may be blocking e-mail from glowherbalgenic.com. If you suspect this is happening, please consult the help section of your e-mail program to see how to relax or remove the settings that filter or block mail. Once you've established that you should be able to receive mail from us, please contact us again with your question.

You can also contact us using the information below:

Contact us  -  Glow Herbalgenic

                     918 Clement St.
                     San Francisco CA. 94118
 
Toll Free: 1-877-292-1256
Phone: 415-668-1256
Fax: 415-387-8963
                    E-Mail: info@glowherbalgenic.com
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Ordering & Payment


  Ordering Online

  You may order any products displayed online by adding them to your shopping
  cart.  Please follow the instructions to submit the order.  We will process
  your order the next business day.

  Ordering by Phone
  Please call us any time toll free at 1-877-292-1256.  Be sure to have the
  item numbers ready before calling.

  Ordering by Fax
  You may print out an order form from our website and fax it to 415-387-8963.
  Be sure to fill out and sign the form completely.  We accept only credit
  card when ordering by fax.

  Ordering by Mail
  Send you complete order form to:
 
  Glow Herbalgenic
  918 Clement St.
 San Francisco CA. 94118
 
  If you know the total cost including shipping and tax, you may include
  a check with the exact amount.
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